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      Urgent! Manager - Customer Service & Operations - Local Job Opening in Kulim
If you are looking to excel and make a difference, take a closer look at us…
An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their Customer Service Management, People Management, Branch & Banking Operations, Stakeholder management (employee, customer, community) skills as a Customer Service & Operations Manager!
Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team.
The role includes maintaining HLB’s policies, standards, compliance to BNM regulatory reporting and receiving customer inquiries or complaint escalation in a timely manner.
Job Responsibilities:
Requirements:
Malaysian citizen
A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University
With minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management
Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
Good interpersonal and communication, organisational and planning skills.
Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion
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Unlock Your Manager Customer Potential: Insight & Career Growth Guide
Real-time Manager Customer Jobs Trends in Kulim, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Customer in Kulim, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 27653 jobs in Malaysia and 375 jobs in Kulim. This comprehensive analysis highlights market share and opportunities for professionals in Manager Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hong Leong Bank Berhad is currently hiring and seeking a Manager Customer Service & Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager Customer Service & Operations Jobs Kulim.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager Customer Service & Operations Jobs Malaysia varies, but the pay scale is rated "Standard" in Kulim. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager Customer Service & Operations typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Manager Customer Service & Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager Customer Service & Operations interview at Hong Leong Bank Berhad, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hong Leong Bank Berhad's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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